Plex, the free streaming app, laid off approximately 20% of its staff, TechCrunch has learned, which will affect all departments, including the Personal Media teams.

“This is by far the hardest decision we’ve had to make at Plex,” CEO Keith Valory said in a statement. “These are all wonderful people, great colleagues, and good friends. But we believe it is the right thing for the long-term health and stability of Plex.”

The streaming app gives users a single destination to upload and organize content (video, audio and photos) from their own server while also allowing them to stream it via mobile app, smart TV or desktop.

In recent years, however, Plex has invested in free, ad-supported streaming (FAST) and live TV offerings. The FAST market has become saturated as many companies have entered the space. Plus, the overall advertising industry has taken a hit, making it harder for companies to earn enough revenue.

Valory noted in his statement that the company was significantly impacted by the slowdown. “While we adjusted our business plan last year after the shift in equity markets to get us back on a path to profitability without having to cut personnel expenses, the downturn in the ad market in Q2 put significantly more pressure on our business and ultimately it became clear that we would need to take additional measures in order to maintain a confident path to profitability within the next 18 months,” he said.

He added that the company is still expected to see 30% growth this year.

According to a Slack message from Valory, obtained by The Verge, which first reported the layoffs, Valory noted that 37 employees would be impacted.

Additionally, it seems that Plex may have had another round of layoffs earlier this year. Five months ago, a former account executive posted on LinkedIn that they were “affected by company layoffs.”

As of January, the company had 175 employees, and its revenue was in the double-digit millions.

Updated 6/29/23 at 12:10 p.m. ET with a statement from CEO.

  • Vaseline@lemmy.world
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    1 year ago

    Or we could all switch to an Open Source alternative, Jellyfin, and either donate what you’d normally pay Plex or just enjoy it for free. I’ve never used Plex and started with Jellyfin. It’s gotten the job done thus far

    • sunbeam60@lemmy.one
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      1 year ago

      It’s the app ecosystem for plex that keeps me there. There’s an app for my LG tv, an app for my in-laws’ Roku etc.

        • sunbeam60@lemmy.one
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          1 year ago

          I do know but I’m grateful for your sharing anyway.

          My point was more that plex coverage was wider than jellyfin.

      • Vaseline@lemmy.world
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        1 year ago

        Yes you’re right, Jellyfin isn’t on many platforms but I’m pretty sure they have an app for LG and Roku (Clients here). Although the LG app isn’t the best from what I remember. What I usually do is use an Amazon fire stick with Tailscale for my family and it’s been working well. But also as popularity increases others will be able to contribute more and the apps will become better.

      • Honkinwaffles@lemmy.world
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        1 year ago

        Its the only reason I am still using Plex, I don’t know if we will ever get Jellyfin on even half the devices that Plex is on. : (

      • PorkSoda@lemmy.world
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        1 year ago

        Agreed. If Jellyfin has any desire to become the market leader and a legit alternative for home media streaming, an already narrow niche, they need to refine this piece of the end user experience.

        And I’m not saying Jellyfin wants to do this. They’ve definitely found their hardcore enthusiast crowd.

      • Fushuan [he/him]@lemm.ee
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        1 year ago

        I downloaded the free emby server for my pc and paid the single payment 4€ for the android tv app. No regrets, works great.

    • Freeman@lemmy.pub
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      1 year ago

      Part of plex’s problem is their lifetime license subscription simply isn’t sustainable, much less geared for growth. Add in some of the cruff they have added into stuff like their “streaming” services and yeah this seems kinda obvious. Especially since they were relying on VC funding drives as recently as 5 years ago.

    • MonkCanatella@sh.itjust.worksOP
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      I’ve never paid plex but just seals the deal. They obviously can’t be trusted to handle the money I give them properly. I wish Jellyfin was a litte more fullybaked though. The app for appletv is really bad

      Edit:

      Due to some maximally pedantic comments from @SaltySalamander@lemmy.fmhy.ml , I should clear something up. I’ve never paid plex. I can’t trust them to handle the money I give them hypothetically. This doesn’t mean that i’ve both not given them money and given them money. This means that in the case in which I did give them money, I wouldn’t trust them to handle it properly, given the rounds of layoffs happening there

          • CarbonatedPastaSauce@lemmy.world
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            1 year ago

            Let’s try combining your statements and see if that clears it up.

            “They can’t be trusted to handle the money I’ve never paid them.”

            • MonkCanatella@sh.itjust.worksOP
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              That still doesn’t make any sense. I never said I paid them. What I think happened is you believed to have found some contradiction in what I said and felt so clever about it you had to run to your keyboard lest you forget just how clever you were.

              It’s possible that in your rush to feel clever, you forgot to understand the english language. Happens a lot with people who have something to prove. Is it possible you read the sentence “They obviously can’t be trusted to handle the money I give them properly.” and took it as a tacit statement that I had given them money? To say that someone or some entity cannot properly handle the money I give them does not mean I gave that person or entity money. It means that should I give them money, they wouldn’t handle it well, thus I’m not going to. I can understand if english isn’t your first language, but this is a very typical construction. One should be able to understand it by the fifth grade. Hope that clears up any confusion. if it doesn’t help I highly recommend taking a break from the internet while you brush up on your reading comprehension

    • WxFisch@lemmy.world
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      1 year ago

      If jellyfin could record and playback OTA TV on my Apple TV I’d switch tomorrow, but it seems the team is either unable to or unwilling to work on that feature which is core to how my household uses Plex. The only maybe solution is Infuse which is paid and closed source so is no better really than using Plex in that regard.

      Like most things in the world, your use case is not the only use case and as such a solution that checks all the boxes for you will not check all the boxes for everyone.

    • jonne@infosec.pub
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      1 year ago

      How does jellyfin compare to Kodi and Emby? I’ve been using Emby for the last couple of years and it’s fine, but I wonder if I’m missing out on any features.

      • ilovetvshows@lemmy.ml
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        1 year ago

        Jellyfin came out of Emby if I am not wrong. Something like they took the open source parts and created jellyfin and then improvised upon that.

        • jonne@infosec.pub
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          Hmm, might give it a shot then. Emby seems more polished than Kodi was, which was the main reason I picked it. Does jellyfin have any of the features Emby premiere offers (GPU transcoding and a Google TV app?).

  • Landmammals@lemmy.world
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    1 year ago

    It seems like in the last few years the company’s focus has primarily been on adding things to Plex that I do not want as part of Plex. And not adding the audiobook support that I do want.

    • Threeme2189@lemmy.world
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      Look up audiobookshelf if you’re willing to mess with docker a bit and forward a port or two. It’s open source and does a, wonderful job.

    • Threeme2189@lemmy.world
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      Look up audiobookshelf if you’re willing to mess with docker a bit and forward a port or two. It’s open source and does a wonderful job.

  • HorseFD@lemm.ee
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    1 year ago

    Jellyfin is so good now. I used to use Plex but I have no need for it now at all.

    • yabai@lemmy.world
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      1 year ago

      I tried Jellyfin a couple years ago, but it always struggled with ASS (advanced substation alpha) subtitles. I remember it had to burn them on play, or I’d have to use something like SickRage or handbrake or something to pre-burn them, otherwise my relatively modest server would cry. Googling isn’t telling me much, anyone know if this has gotten better?

  • neo (he/him)@lemmy.comfysnug.space
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    1 year ago

    Jellyfin NEEDS a plexamp tier music streaming app for me to consider moving unless plex completely self-owns harder than Twitter and reddit combined

    • Briongloid@aussie.zone
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      1 year ago

      I’m currently testing Navidrome, which supports many subsonic based apps, my only issue atm is the lack of client side metadata management.

        • Briongloid@aussie.zone
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          1 year ago

          You may need another tool for metadata management separate from either jellyfin/navidrome, if either failed to match I can’t seem to manually match or merge artists. Fairly frequently an album will display an artist in a way that isn’t interpreted as the same so it just makes a seperate artist for it with little metadata.

          Plex does the same thing, the main difference is that I can manually modify how Plex displays its metadata and tell it who the artist is and that’s that.

          With the others you have to work hard to modify the names and metadata outside.

    • pascal@lemm.ee
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      1 year ago

      Jellyfin needs apps I can install on my parent’s TV, that’s the only thing that keeps me on Plex.

        • Jupdown@lemmy.ca
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          1 year ago

          Gapless? Do you mean downloading media for offline playback? Yes:

          Just be prepared for the space requirements of your media library as you may find your phone quickly running out of storage if you have a lot of high res audio:

  • Ducks@ducks.dev
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    1 year ago

    I’m honestly surprised that Plex has revenue in the “double-digit millions”

  • Protegee9850@lemmy.world
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    1 year ago

    The evil clone of XBMC is finally in its death throes (yes I’m still bitter about that). No worry, Jellyfin is better.

    • Hubi@feddit.de
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      1 year ago

      I think Kodi would be more akin to XMBC. What’s the relation with Plex?

      • Protegee9850@lemmy.world
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        1 year ago

        Kodi IS XBMC. It’s the same team, XBMC changed their name to Kodi once it became unavoidably awkward that no one was running XBMC on actual Xboxes anymore. Plex started as a fork of XBMC but went down the proprietary route and shunned their FOSS roots.

      • Briongloid@aussie.zone
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        1 year ago

        They don’t want to invest in the core program features anymore, they only want more customers & content acquisition.

        What they want is inevitably going to make us their competition, Plex’s FAST userbase growth will be the death of the original product.

  • AES@lemmy.ronsmans.eu
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    1 year ago

    Great, let them burn. I am a plexpass lifetime sub, but switched to Jelly. Opensource for the win.

  • capital@lemmy.world
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    1 year ago

    Shit. I’d have moved to Jellyfin already if they had an Apple TV client. If they go under I might have to get a 2nd set top box just to run JF.

  • jmanes@lemmy.world
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    1 year ago

    I used Plex for years, and it is the superior product (if you pay) compared to Open Source alternatives. However, after seeing Plex’s recent incentive pivots and looking for investors I jumped shipped to Jellyfin. The thermometor of enshittification is indicating that Plex is on its way out.

    Folks who haven’t looked at alternatives yet, do so now.

    • PlebsicleMcGee@feddit.uk
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      1 year ago

      Jellyfin, caddy and duckdns can get you all the benefits Plex offers without needing to use their servers for logging in

      • ayaya@lemmy.fmhy.ml
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        1 year ago

        If you are on Android there is Finamp for Jellyfin. It’s not quite as nice but it is clean and free. There is also Symfonium which is I think $3 but it is even nicer than Plexamp IMO. The great thing about Jellyfin is there are many options.

    • scottywh@lemmy.world
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      I’m a lifetime Plex pass subscriber and I’ve also used Kodi and Emby… as far as I can remember at the moment I’ve never really looked into Jellyfin tho… Does it support OTA DVR with a tuner card like Plex?

      That’s my must have at this point.

      • Revan343@lemmy.ca
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        1 year ago

        Jellyfin is an Emby fork, so it should support everything Emby does and more; I’ve never fucked around with OTA with it, but as far as I know it can do it

        • scottywh@lemmy.world
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          1 year ago

          Good to know…

          But according to this article from March it looks like it doesn’t support PCI or USB tuners unfortunately.

          Also sounds like it’s quite a ways behind Plex still in terms of UI, bugginess, and ease of use when away from home.

          I’ll be sticking with Plex for now.

    • billwashere@vlemmy.net
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      Well shit… it seems the recent rash of enshittification continues. I didn’t realize Plex was doing this so I guess an exit strategy is required. Thanks for the heads up.

  • Bear@sh.itjust.works
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    Wow, it’s almost like those free channels the put all over my Plex that nobody wants was was a bad investment. Still love Plex as a service but I find it hard to see any value in FAST.

      • Bear@sh.itjust.works
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        1 year ago

        I use Apple TV, something about needing a third party proprietary app makes it seem cobbled together compared to Plex, especially with that app being freemium. Maybe someday they will have a dedicated app. Last time I looked (probably a year ago) they didn’t have a system for ratings to make a kids account, has that been added?

  • CaldeiraG@lemmy.world
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    Well, it’s pretty unsurprising considering all companies are doing the same.

    I’ve given a chance to Jellyfin but it’s really frustating how it simply refused to play video files without any descriptive error logs. I think it mostly doesn’t work properly on HEVC files (I think Edge is the only browser that properly supports x265) and my Android TV also doesn’t play the damn thing.

    Also adding that video files from the same release (which assumed are the same encoder), they either work perfectly or just refuse to work :(

    I do not pay for Plex but I considered in the past getting a lifetime sub x)

    • Briongloid@aussie.zone
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      I’ve had a lifetime licence for a couple years, I’m becoming more and more bitter about the service but jellyfin isn’t as appropriate for the people I share with.

      Plex isn’t improving its core service, in favour of focusing on new FAST customers, but there just isn’t an alternative so they get to abuse their position.

    • ralothar@lemmy.world
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      1 year ago

      After having checked out Plex, Jellyfin and Emby I’ve decided the latter was still my favorite. Jellyfin just isn’t there yet, lack of built in image-scrubbers, intro-outro-detection and quality clients just makes it inconvenient for me. Plex’s external authentication makes it a no go for me.

      Emby is the only one that’s focused on what it tries to achieve and delivers. Also the support team is super helpful and pushes out fixes in a pretty good time. Not FOSS though

  • H2iK@lemmy.world
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    1 year ago

    Just curious, for everyone saying they switched to jellyfin, were you using the free version of plex?

    • SquiffSquiff@lemmy.world
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      1 year ago

      I had a Plex subscription and switched to Jellyfin. Same reasons as everyone else- it was all about Plex’s content and recommendations running on my equipment when the whole point for me was to have something with only my own content.

    • Mark@discuss.tchncs.de
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      Well I use both (server and user) and plex is imo more stable with Google Cast wich is 90% of my use case. Mobile viewing is way more superior with jellyfin tho, but nothing beats plexamp

      • Briongloid@aussie.zone
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        Plex is more stable in most regards, we all would have happily moved over to jellyfin if it was nearly as comparable.

  • hoodlem@hoodlem.me
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    1 year ago

    This doesn’t surprise me. The “features” that keep being added to Plex drive me nuts. I just want to be able to browse and watch from my own library.

    • stealthnerd@lemmy.world
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      Those features are what bring in revenue and I don’t blame them for trying to be profitable. You can only get so far on lifetime subscriptions.

      As long as they don’t abandon the core product so I can continue using it as the awesome media server that it is I have no complaints. They can add all the additional features they want.

      DVR, commercial skip, intro and credit detection, plexpy etc… are all awesome features which have been added in the last 5 years or so and enhance the core product.

      • tvbusy@lemmy.dbzer0.com
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        1 year ago

        Plex login system is such a nightmare. There’s a mix of something that is local, some that are online but displayed as local, and some that are completely online. I gave up on Plex when I can’t figure out how to remove an old Plex instance that somehow the clients still connecting to instead of the new server.