Online Ratings Are Broken | Companies aren’t asking for your feedback. They’re begging you for data.::Companies aren’t asking for your feedback. They’re begging you for data.

  • AccidentalLemming@lemmy.world
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    11 months ago

    We seek out products that have received good reviews. Preferably lots of reviews and recently written. We’ve voted with our wallets and businesses have adapted.

    Sure the feedback prompts are annoying. But we’re the ones who created the “problem”, and I can easily dismiss review prompts.

    Since a business is at a competitive disadvantage if they’re the only ones not collecting high amounts of reviews, we’d need to level the playing field. I suppose you could create a law banning businesses from explicitly solliciting feedback, leaving it up to people to seek out a feedback form by their own initiative. But then you’ll have only complainers and people who are extremely enthusiastic.

    • Opal@lemm.ee
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      11 months ago

      You make a good point. We may complain about being asked for feedback, but we all make decisions based on others feedback primarily.